When issues arise, it's important to address them as soon as possible.

In any job, it can be difficult to manage the problems that arise. However, it is important to keep in mind that having a problem does not mean that you have failed. There are many ways to solve problems quickly, and this article will help you identify methods for making these solutions work for your business.

Tips

  1. The client should be in touch with the freelancer as soon as they notice a problem. If there are any issues with the work that needs to be fixed, the client should notify the freelancer immediately and explain what needs to be changed or fixed.
  2. The freelancer should respond to this message as soon as possible, so that both parties can decide on how best to proceed with fixing or changing the issue.
  3. The client and freelancer should discuss the issue. If there is something that needs to be done on the side of the client, then they should do that. If it is on the side of the freelancer, then they should do what is necessary.
  4. After discussing it, both sides should create an agreement on how long it will take for each party to do their part and when they will be able to see progress made by the other party.
  5. If that fails, then it might be time to bring in someone else who has experience with this kind of thing or someone who can help resolve any differences between both parties.

Dialogue Examples

Example 1

Client: Hi, I wanted to let you know that I'm not happy with the way this project has been going so far.

Freelancer: What's the problem?

Client: We've been working together for a few weeks now, and we still haven't made any progress on the issue I raised earlier. This is unacceptable.

Freelancer: I'm sorry about that. We did discuss it at length, but it seems like we aren't on the same page about what needs to be done in order to resolve this issue.

Client: That's true. I think it would be best if we agree on what steps need to be taken next in order to move forward with this project and resolve this problem once and for all.

Example 2

Client: Hello!

Freelancer: Hi! What's up?

Client: Well, I just wanted to let you know that there was an issue with the last project you sent over. It wasn't quite what I expected, and I think it would be better if we start over from scratch.

Freelancer: Oh no! That's unfortunate. What happened?

Client: Well, I noticed that the colors were off in some of the photos, and they didn't match the color scheme of my website. And that's not even the worst part—the images weren't even cropped correctly! It was just kind of a mess all around.

Freelancer: I'm sorry about that! How can I make this right for you?

Example 3

Client: Hi, I have a problem with the website you've designed for me.

Freelancer: What is it?

Client: The homepage isn't loading properly on my phone. It's working fine on my laptop and desktop, but when I try to open it on my phone, it just shows an error message.

Freelancer: Okay, let me check that out.

(The freelancer goes to the website and opens it from her cellphone.)

Freelancer: That's weird… it seems like there's a problem with your hosting provider. I'll contact them right away and get this fixed.