If you're a freelancer or remote worker, you've probably encountered a client who doesn't trust you.
Your first instinct may be to try to win them over by being extra friendly and accommodating. But that can backfire and make the situation worse.
Here are some tips for dealing with clients who don't trust you:
- Make sure your contract is clear about what you're doing, how much it costs (including time), and when payment is due.
- Provide references from other customers (if possible)
- If possible, have another person review your work before sending it out to clients so they can see what other people think of your work.
- Be patient with them if they have questions or concerns - no one likes feeling like they don't understand something!
- Is there something specific that they don't trust you about? If so, what is it? Once you've identified the problem, start looking for solutions.
An email examples of dealing with a client who doesn’t trust you:
''Hi! Thanks for reaching out. I'm happy to answer your questions.
First, let me say that I understand that you're concerned about sending your data to a new service. That's totally understandable—I'd be worried too if I were in your shoes. But I promise we can help you feel safe with the way we handle your information.
My contract is very clear about what I'm doing for you. It outlines all the steps of my process and also makes it clear that if you're not satisfied with what we've done together, I'll do whatever it takes to make things right.
I have provided references from other customers who are happy with their experience working with me. If you could share your email address with me, I'd be happy to send these references over to you today so that you can see what other people think of my work.
I know how important it is to feel confident in the person you're working with, so please don't hesitate to reach out if you have any questions or concerns.
The client might be also concerned about privacy. Offer setting up NDA (non-disclosure agreement).
Client: I'm worried that someone will steal our idea if we share it with anyone else outside our team.
Freelancer: That's definitely a concern! Have you considered using an NDA for all communications with outside parties?
Client: No, but that sounds like a great idea! Can we set up an NDA before we start work on the project?